The Oliver Wight Class A Metrics

TERMS	TYPE	DEFINITION
# Of call backs as % of total inquiries	Metric	Number of callbacks divided by total inquiries.
% Defective	Metric	The percentage of time a product is considered unacceptable against standard criteria. The # of unacceptable products divided by the total number of units produced during the manufacturing run.
% Invoices processed without issues and/or errors	Metric	The number of invoices processed without issues and or errors divided by the total number of invoices processed in the measurement period
% Of Data Accuracy	Metric	Amount of valid MAKE information divided by original source data.
% Of Downtime Due to Nonavailability of WIP	Metric	The % of time an equipment/operation is. idle due to no WIP in queue for that particular equipment/operation.
% Of EDI Transactions	Metric	Percentage of orders received via electronic data interchange, EDI.
% Of Faultless Installations	Metric	Number of Faultless-Installations divided-by_Total Number of Units Installed.
% Of Faultless Invoices	Metric	The number of invoices issued without error. Examples of potential invoice defects are: Change from customer purchase order without proper customer involvement Wrong Customer Information (e.g., name, address, telephone number) Wrong Product Information (e.g., part number, product description) Wrong Price (e.g., discounts not applied) Wrong Quantity or Wrong Terms or Wrong Date
% Of Information Management Assets Used / Production Assets	Metric	Information technology capital assets that support production operations / total capital assets devoted to production operations.
Of Invoice Receipts and Payments Generated via EDI	Metric	# of EDI generated invoices divided by the total number of invoices.
% Of Orders Scheduled to Customer Request	Metric	The percentage of orders whose delivery is scheduled to within an agreed to time frame of the customer's requested delivery date.
% Of Parts Delivered To Point Of Use	Metric	The percentage of material receipts that are delivered directly to production or a consolidation point or to point of use on the production floor with no inspection or minor visual/paperwork inspection only.
% Of Potential Suppliers Selected which Become Qualified	Metric	The number of suppliers who become "qualified" divided by the total number suppliers who were selected for qualification in the measurement period
% Of Qualified Suppliers which Meet Defined Requirements	Metric	The number of qualified suppliers who meet defined requirements divided by the total number of qualified suppliers used as sources in the measurement period
% Of Receipts Received without Item and Quantity Verification	Metric	# of receipts with Quantity variance requiring corrective actions (outside industry standard tolerance) divided by total number of receipts.
c/0 Of Receipts Received without Quality Verification	Metric	# of receipts with Quality variance requiring corrective actions divided by total number of receipts.
% Of Single and/or Sole Source Selections	Metric	# of Single and/or Sole Source selections divided by the total number of awards
% Of Supplier Contracts Negotiated Meeting Target Terms and Conditions for Quality, Delivery, Flexibility and Cost	Metric	The number of contracts negotiated meeting all business requirements divided by the total number of contracts processed in the measurement period
% 0f-Time Data Available When Needed	Metric	—The amount of time that data—is accessible—by applications during those time periods when it is scheduled to be available. Data availability is often measured as a percentage of an elapsed year.
% Orders/Lines Processed Complete	Metric	The number of orders / lines that are processed complete divided by the total orders / lines processed within the measurement period
% Orders/Lines Received Complete	Metric	The number of orders / lines that are received complete divided by the total orders / lines received in the measurement period
% Orders/Lines Received Damage Free	Metric	The number of orders / lines that are processed damage free divided by the total orders / lines processed in the measurement period
% Orders/Lines Received Defect Free	Metric	The number of orders / lines that are received defect free divided by the total orders / lines processed in the measurement period
% Orders/Lines Received On-Time To Demand Requirement	Metric	The number of orders / lines that are received on-time to the demand requirements divided by the total orders / lines for the demand requirements in the measurement period
% Orders/Lines Received With Correct Shipping Documents	Metric	The number of orders / lines that are received on-time with correct shipping documents divided by the total orders / lines processed in the measurement period
% Product Transferred Complete	Metric	The number of orders / lines that are transferred complete divided by the total orders / lines transferred in the measurement period
% Product Transferred Damage Free	Metric	The number of product orders/lines that are transferred damage free divided by the total orders / lines processed in the measurement period
% Product transferred on-time to demand requirement	Metric	The number of product orders / lines that are transferred on-time to demand requirements divided by the total orders / lines transferred in the measurement period
% Product transferred without transaction errors	Metric	The number of transactions processed without error divided by the total transactions processed in the measurement period
% Schedules changed within Supplier's Lead Time	Metric	The number of schedules that are changed within the suppliers lead-time divided by the total number of schedules generated within the measurement period
% Schedules generated within Supplier's Lead Time	Metric	The number schedules generated within the suppliers lead-time divided by the total schedules generated in the measurement period
Actual Asset Life Maintenance Cost as % of-Replacement-Value	Metric	Measure of total lifecycle maintenance cost of an asset compared to its replacement cost. This ratio is based maintenance cost tcdate so that that replacement or upgrade cost can be evaluated as the asset ages on an on-going basis.
Actual-to-Theoretical Cycle Time	Metric	The ratio of the measured time required to produce a given output divided by the sum of the time required to produce a given output based on the rated efficiency of the machinery and labor operations.
Administrative Costs Associated with In- Transit Handling/Movement of In-Process Product	Metric	The cost of planning and scheduling for labor, training, storage, and transportation for In-Process product. Included are the documentation activities of managing, processing, updating, maintaining and storage of documentation.
Asset Turns	Metric	Total gross product revenue ÷ Total net assets
Average days per Engineering Change	Metric	# of days each engineering change impacts the delivery date divided by the total # of changes.
Average days per Schedule Change	Metric	# of days each schedule change impacts the delivery date divided by the total # of changes.
Average Plant-Wide Salary	Metric	Total payroll for salaried employees divided by total headcount
Average Release Cycle of Changes	Metric	Cycle time for implementing change notices divided by total number of changes.
Build To Ship Cycle Time	Metric	Average time from when a unit/product is deemed shippable by manufacturing until the unit/product actually ships to a customer.
Capacity Utilization	Metric -	A measure of how intensively a resource is being used to produce a good or service. Some factors that should be considered are internal manufacturing capacity, constraining processes, direct labor availability and key components/materials availability.
Cash-to-Cash Cycle Time	Metric	Cash-to-cash cycle time = inventory days of supply + days sales outstanding – average payment period for materials (time it takes for a dollar to flow back into a company after its been spent for raw materials). For services, this represents the time from the point where a company pays for the resources consumed in the performance of a service to the time that the company received payment from the customer for those services.
Commodity Management Profile	Metric	Number of distinct part numbers (purchased commodities) or service components/ resources sourced within the following areas: 200 miles, own country, own continent, and off - shore.
Complete Manufacture to Order Ready for Shipment Time	Metric	Includes pick/pack and prepare for shipment time, in calendar days.
Cost of compliance including administrative costs	Metric	Total MAKE cost to comply with regulatory requirements.
Cost of Goods Sold	Metric	The cast associated with -buying raw-materials and-- producing finished goods. This cost includes direct costs (labor, materials) and indirect costs (overhead).
Cost Of In-Process Product (WIP) Damaged from Handling/Storage as a Percentage of Total Material Cost	Metric	The costs of in-process product (WIP) damaged from handling/storage divided by the total cost of those materials.
Cost of Managing MAKE Information	Metric	The cost of managing, updating, and maintaining the information technology systems that support manufacturing operations.
Cost of Noncompliance	Metric	Measure of the MAKE costs for non-conformance with regulatory documentation and process standards set by external entities (e.g. government).
Cost per Invoice	Metric	All costs associated with the receipt, review, processing, and payment of a supplier's invoice for product received.
Costs Associated with Managing Production Performance as a % Manufacturing Controllable Cost	Metric	Ratio of Cost for Managing Production Performance to Manufacturing Controllable Cost.
Create Customer Order Costs	Metric	Includes costs for creating and pricing configurations to order and preparing order documents
Cross training	Metric	The providing of training or experience in several different areas (e.g., training an employee on several machines rather than one). Cross - training provides backup workers in case the primary operator is unavailable.
Cumulative Source/Make Cycle Time	Metric	The cumulative external and internal lead-time to build shippable product (if you start with no inventory on-hand, no parts on-order, and no prior forecasts existing with suppliers), in calendar days.
Customer Invoicing/ Accounting Costs	Metric	Includes costs for invoicing, processing customer payments, and verifying customer satisfaction.
Customer Receipt of Order to Installation Complete	Metric	Includes product installation, acceptance and product up and running time, in calendar days.
Customer Signature/Authorization to Order Receipt Time	Metric	Time, in calendar days, from when the customer authorizes an order to the time that the order is received.
Days Sales Outstanding	Metric	5 point annual average of gross accounts receivable ÷ (total gross annual sales ÷ 365)
DELIVER Cycle Time	Metric	All time associated with unloading, receiving, inspecting, and placing incoming materials into inventory and processing payment to the supplier including recording exceptions, moving incoming materials to storage location, and inputting data into inventory systems.
Delivery Performance to Customer Commit Date	Metric	The percentage of orders that are fulfilled on or before the original scheduled or committed date.
Delivery Performance to Customer Request Date	Metric	The percentage of orders that is delivered on the customer's requested date.
Demand/ Supply Planning Costs	Metric	Costs associated with forecasting, developing finished goods or end item inventory plans, and coordinating Demand/Supply process across entire supply chain, including all channels. (Not including MIS associated costs.)
Distribution Costs	Metric	Includes costs for warehouse space and management, finished goods receiving and stocking, processing shipments, picking and consolidating, selecting carrier, and staging products/systems.
Documentation	Metric	Number of orders without correct documentation supporting the order, including packing slips, bills of lading, invoices, etc.
Downside Delivery Flexibility	Metric	Percentage delivery reduction sustainable at 30 days prior to delivery with no inventory or cost-- penalties.
Downside Order Flexibility	Metric	Percentage order reduction sustainable at 30 days prior to shipping with no inventory or cost penalties.
Downside Production Flexibility	Metric	The percentage order reduction sustainable at 30 days prior to delivery with no inventory or cost penalties.
Downside Shipment Flexibility	Metric	Percentage shipment reduction sustainable at 30 days prior to shipping with no inventory or cost penalties.
Downtime in MAKE Due To Compliance Issues	Metric	The measure of process downtime due to noncompliance to external and internal regulatory documentation or process standards (e.g. specifications, SPC, governmental regulations, etc.)
ECO (Engineering Change Order) Cycle Time	Metric	The total time required from request for change from customer, engineering, production or qualitTcontrol to revise a blueprint or design released by engineering, and implement the change within the
ECO cost	Metric	Costs incurred from revisions to a blueprint or design released by engineering to modify or correct a part. The request for the change can be from a customer or from production quality control or another department.
End-of-Life Inventory	Metric	Inventory on hand which will satisfy future demand for products that are no longer in production at your entity.
Equipment Utilization	Metric	Number of filled equipment SKU locations divided by the total SKU locations provided by the equipment expressed as a percentage
Equipment/Facility Maintenance Cost as % of Manufacturing Controllable Cost	Metric	Cost to repair, alter, calibrate and maintain production equipment divided by total Manufacturing Controllable Cost.
Field Finished Goods Inventory Days of Supply	Metric	The inventory which is kept at locations outside the four walls of the manufacturing plant, i.e. distribution center, warehouse.
Fill Rates	Metric	The percentage of ship-from-stock orders shipped within 24 hours of order receipt. For services, this metric is the proportion for services that are filled so that the service is completed within 24 hours
Finished Goods Inventory Carrying Costs	Metric	Sum of all costs associated with finished goods inventory: opportunity cost, shrinkage, insurance and taxes, total obsolescence, channel obsolescence and field sample obsolescence.
Finished Goods Inventory Days of Supply	Metric	Finished goods inventory days of supply are calculated as gross finished goods inventory .(value of transfers/365 days).
Finished Goods Inventory Days of Supply	Metric	Plant finished goods inventory days of supply are calculated as gross plant finished goods inventory ÷ (value of transfers/365 days).
Forecast Accuracy	Metric	Forecast accuracy is calculated for products and/or families for markets/distribution channels, in unit measurement. Forecast Accuracy = Forecast Sum - Sum of Variance Forecast Sum Where: Forecast Sum = The sum of the units forecasted to be shipped in each month based upon the forecast generated at the critical time fence. Sum of Variances = The sum of the absolute values, at the forecasted line item level, of the differences between each month's forecast as defined above and actual demand for the same month.
Forecast Cycle	Metric	The time between forecast regenerations that reflect true changes in marketplace demand for deliverable end products. Only true-"bottoms-uV forecasts-are counted: for example, if weekly or monthly updates to the forecast only re-calendar or shift dates for the forecast to avoid changing the annual dollar-based forecast, they should not be considered true forecast regenerations.
Incoming Material Quality	Metric	# Of received parts which fail inspection divided by the total # of parts received
Indirect to Direct Labor Headcount Ratio	Metric	Ratio of total number of employees required to support production in general without being related to a specific product, indirect labor, to the total number of employees that is specifically applied to the product being manufactured or used in the performance of the service, direct labor.
In-Process Failure Rates	Metric	The percentage of time work-in-process is not completed. 1 minus the percentage of completed work-in-process units.
Installation Costs	Metric	Includes costs for verifying site preparation, installing, certifying, and authorizing billing.
Intra-Manufacturing Re- Plan Cycle	Metric	Time between the acceptance of a regenerated forecast is by the end-product producing location and the reflection of the revised plan in the master production schedule of all the affected plants, excluding external vendors.
Inventory Accuracy	Metric	The absolute value of the sum of the variance between physical inventory and perpetual inventory
Inventory Aging	Metric	The percentage of total gross inventory (based on value) covered by expected demand within specific time buckets.
Inventory Cycle Counting Accuracy	Metric	The absolute value of the sum of the variance between physical inventory and perpetual inventory. Or the number of accurate part cycle counts divided by the total number of cycle counts performed expressed as a percentage.
Inventory Days Of Supply	Metric	Total gross value of inventory at standard cost before reserves for excess and obsolescence. Only includes inventory on company books, future liabilities should not be included. Five point annual average of the sum of all gross inventories (raw materials & WIP, plant FG, field FG, field samples, other) + (COGS + 365).
Inventory Obsolescence as a % of Total Inventory	Metric	The annual obsolete and scrap reserves taken for inventory obsolescence expressed as a percentage of annual average gross inventory value.
Item/Product/Grade Changeover Time	Metric	The time required for a specific machine, resource, work center, process, or line to convert from the production of the last good piece of item/product/grade of A to the first good piece of item/product/grade of B.
Machine Wait Time	Metric	The percentage of time a machine facility is idle; 1 minus the utilization rate.
MAKE Cycle Time	Metric	The sum of the following average times: Order release to start actual build + Total build cycle + End build to leaves plant (i.e., moves to on/off-site distribution or goes to customer). For continuous and mixed processes, manufacturing cycle time is calculated as the average number of units (doses, kilos, pounds, gallons, etc.) in process divided by the average daily output in units.
Management Decision Timeframe Ratio	Metric	The ratio of the time needed to make a decision about a particular process divided by the cycle time of that process. (This generates a number that is better if it is lower). For example, if an operation can be performed in 2 hours, and it takes 4 hours to make a decision about that operation, the ratio would be 200%. The Timeframe would be affected by the time it takes to collect data, process information, develop knowledge and evaluate the situation, and implement the decision.
Manufacturing Controllable Cost	Metric	All costs under direct control of the MAKE function. These costs are: direct labor and expenses, indirect labor and expenses, asset charges, and excess material & packaging costs. (Raw and packaging materials used to make a finished goo arenot included.)
Material Requisition Cycle Time	Metric	The total amount of time required converting the identification of capacity needs for key material resources to the receipt of those resources.
Mean Time Between Failure	Metric	The average time interval between failures for repairable equipment and facilities for a defined unit of measure (e.g. operational hours, cycles, miles).
Mean Time to Repair Asset	Metric	The average time to repair equipment and facilities for a defined unit of measure (e.g. operational hours, cycles, miles).
Number of ECOs	Metric	Total number of revisions to a blueprint or design released by engineering to modify or correct a part, engineering change orders (ECO). The request for the change can be from a customer or from production quality control or another department.
Number of Supply Sources	Metric	Total number of internal and external direct production material suppliers used.
On Time in Full	Metric	Number of orders for which not all of the items on order are delivered in the quantities requested.
Order Consolidation Profile	Metric	Consolidation: is defined as the activities associated with filling a customer order by bringing together in one physical place all of the line items ordered by the customer. Some of these may come directly from the production line and others may be picked from stock. The following profiles have been captured: Shippe-d-dire-ato-cturners—dock from-point of manufacture (No Consolidation). Shipped direct to the customer with consolidation completed, local to customer by your transport company. Moved to on-site staging location for consolidation and shipment direct to customer. Moved to on-site stockroom for later pick, pack and ship. Shipped to different locations for consolidation or later pick, pack and ship.
Order Entry and Maintenance Costs	Metric	Includes costs for maintaining the customer database, credit check, accepting new orders and adding them to the order system as well as later order modifications.
Order Entry Complete to Order Ready for Shipment Time	Metric	Including release to manufacturing, order configuration verification, production scheduling, build, pick/pack, and prepare for shipment time, in calendar days.
Order Entry Complete to Start Manufacture Time	Metric	Time from completion of order entry to that of the release to manufacturing, in calendar days.
Order Fulfillment Costs	Metric	Includes costs for processing the order, allocating inventory, ordering from the internal or external supplier, SCheduling th-e shipmeht, reporting order status and initiating shipment.
Order Fulfillment Cycle Time	Metric	The average actual lead times consistently achieved, from Customer Signature/ Authorization to Order Receipt, Order Receipt to Order Entry Complete, Order Entry Complete to Start-Build, Start Build to Order Ready for Shipment, Order Ready for Shipment to Customer Receipt of Order, and Customer Receipt of Order to Installation Complete.
Order Management Costs	Metric	The aggregation of the following cost elements (contained in this glossary): Create Customer Order Costs Order Entry and Maintenance Costs Contract/Program and Channel Management Costs Installation Planning Costs Order Fulfillment Costs Distribution Costs Transportation Costs Installation Costs Customer Invoicing/Accounting Costs
-Order Management Cycle Time	Metric	-The-total-amount-of-time required-converting a customer order into a receipt by the customer.
Order Ready for Shipment to Customer Receipt of Order Time	Metric	Including total transit time (all components to consolidation point), consolidation, queue time, and additional transit time to customer receipt of order, in calendar days.
Order Receipt to Order Entry Complete Time	Metric	Time required, in calendar days, for order revalidation, configuration check, credit check, and scheduling of received orders.
Overhead Cost	Metric	Costs incurred in the operation of a business that cannot be directly related to the individual products or services produced. These costs, such as light, heat, supervision, and maintenance, are grouped in several pools and distributed to units of product or service by some standard allocation method such as direct labor hours, direct labor dollars, or direct materials dollars.
Package Cycle Time	Metric	The total time required to perform a series of activities that containerize completed products for storage or sale to end-users. (Within certain industries, packaging may include cleaning or sterilization.)
Packaging Cost	Metric	The cost to package product as a finished good, not including intermediate handling of materials, based on given number of Delivered Finished Goods.
Perfect Order Fu Ifillment	Metric	A "perfect order" is defined as an order that meets all of the following standards: Delivered complete; all items on order are delivered in the quantities requested Delivered on time to customer's request date, using your customer's definition of on-time delivery Documentation supporting the order including packing slips, bills of lading, invoices, etc., is complete and accurate Perfect condition: Faultlessly installed (as applicable), correct configuration, customer-ready, no damage
Plant Cost Per Hour	Metric	Total planning expenditures divided by the total number of hours spent exercising the plan
Plant-Level Order Management Costs	Metric	The aggregation of the following cost elements for which manufacturing is central focal point of orders (contained in this glossary): Create Customer Order Costs Order Entry and Maintenance Costs --Contract/Program and Channel Management Costs Installation Planning Costs Order Fulfillment Costs Distribution Costs Transportation Costs Installation Costs Customer Invoicing/Accounting Costs
Product Acquisition Costs	Metric	Product acquisition costs include costs incurred for the production of product: sum of product management and planning, supplier quality engineering, inbound freight and duties, receiving and product storage, incoming inspection, product process engineering and tooling costs.
Product Losses (Sourced/in- process/finished)	Metric	The total cost of lost material from receipt and inspection of raw materials to the shipping of the finished good, per given number of Inventory Turns or Delivered Finished Goods.
Product Management and Planning Costs as a % of Product Acquisition Costs	Metric	Product (Commodity) Management and Planning — All costs associated with supplier sourcing, contract negotiation and qualification and the preparation, placement, and tracking of a Purchase Order expressed as a percentage of product acquisition costs. This category includes all costs related to buyer/planners.
Product Process Engineering as-a % of Product Acquisition Costs	Metric	Product Process Engineering — Cost associated -with-tasks required to document and communicate product specification, as well as reviews to improve the manufacturability of the purchased item expressed as a percentage of product acquisition costs.
Product Structure	Definition	Recipes / formulas / BOMs / that define the composition of a product
Product Structure Cycle Time	Metric	Total time from demand to release of product structure
Production Material Administrative Cost	Metric	Administrative costs associated with the handling / storage / movement of materials
Production Material Cycle Time	Metric	Time required moving material to point of use.
Production Material Handling Cost	Metric	Cost of handling/movement of materials used to support production.
Production Material Handling Damage	Metric	Cost of material damaged from handling / storage / movement as a percentage of total material cost.
Production Material Storage Cost	Metric	Cost of storage space used for the production materials.
Production Plan Adherence	Metric	Production Plan Adherence is calculated at the shippable end-product level in units, using the following formula: . Production Plan - Sum of Variance Production Plan Where: Production Plan = The sum of the units planned to be completed-0.e., placed into inventory or shipped) in each month based upon the plan generated in the previous month. Sum of Variances = The sum of the absolute values, at the end item level, of the differences between each month's production plan as defined above and actual production for the same month
Production Rules Preparation Cycle Time (PRPCT)	Metric	Total Time from demand rules for production rules until releases of production details.
Published Delivery Cycle Time	Metric	The typical standard lead-time (after receipt of order) currently published to customers by the sales organization. For typical orders only, not standing/re-supply orders.
Published Delivery Lead Times	Metric	The typical standard lead-time (after receipt of order) currently published to customers by the sales organization. For typical orders only, not standing/re-supply orders.
Purchased Product by Geography	Metric	Number of the following distinct part numbers of: Raw materials, Externally manufactured intermediates, Toll manufactured finished products, Packaging product, Labeling product that are sourced within the following areas: 200 miles, Own country, Own continent, Off-shore.
Quarantine Time	Metric	Setting aside of items from availability for use or sale until all required quality tests have been performed and conformance certified.
Ratio Of Actual To Theoretical Cycle Time	Metric	The ratio of the measured time required for completion of a set of tasks divided by the sum of the time required to complete each task based on the rated efficiency of the machinery and labor operations.
Ratio of the Cost of Managing MAKE Information/ Manufacturing Controllable Costs	Metric	The ratio of these two metrics provides an understanding into the effect of IT on the Make operating cost.
Raw Material & WIP Inventory Days of Supply	Metric	Raw material & WIP inventory days of supply are calculated as gross raw material and WIP inventory ÷ (value of transfers/365 days).
Raw Material or Product Days-of-Supply	Metric	Raw material or product inventory days of supply are calculated as gross raw material or product inventory ÷ (value of transfers/365 days).
Raw Material Shrinkage	Metric	The costs associated with breakage, pilferage, and deterioration of raw material inventories.
Receiving & product storage costs as a % of Product Acquisition Costs	Metric •	Receiving and Product Storage – All costs associated with taking possession of and storing • product. Includes warehouse space and management, product receiving and stocking, processing work orders, pricing, and internal product movement. This does not include incoming inspection
Receiving and Put Away Cycle Time	Metric	The total amount of time required moving materials from an inbound location to an internal storage location.
Receiving costs as a % of Product Acquisition Costs	Metric	All costs associated with taking possession of product expressed as a percentage of product acquisition costs. This does not include inspection.
Receiving Cycle Time	Metric	Total elapsed time from time product is received to time it is passed to next process
Regulatory Documentation Cycle Time	Metric	The time required to complete regulatory documentation during a production run. The product cycle less this metric is the basic production cycle time. Does not include required product data collection for quality or process improvement.
Re-plan Cycle Time	Metric	The time between the initial creation of the regenerated forecast and its reflection in the Master Production Schedule of the end-product production facilities.
Responsiveness Lead Time	Metric	Minimizing elapsed time, including all delays, to receive a customer order and transform resources into goods and services, through to the point of customer receipt.
Return on Assets	Metric	A financial measure of the relative income- producing value of an asset. It is calculated as net income divided by total assets.
Sales Per Employee	Metric	Total product revenue divided by total number of full-time equivalent employees
Schedule Achievement	Metric	The percentage of time that a plant achieves its production schedule. This calculation is based on the number of scheduled end-items or total volume for a specific period. Note: over-shipments do not make up for under-shipments.
Schedule Interval	Metric	This is the measure of the time required to regenerate the schedule to manufacture specific parts, products, or formulations in specified quantities within a specific time frame. The schedule interval must be less than the manufacturing cycle time to be
Scheduled Resource Cost	Metric	The measure of the cost of people, information systems, management direction, and any other costs associated with provided schedules for manufacturing.
Scrap expense	Metric	Expenses incurred from material falling outside of specifications and possessing characteristics that make rework impractical.
Shrinkage	Metric •	The costs associated with breakage, pilferage, and deterioration of inventories.
SKU	Metric	Stock keeping unit
Source Cycle Time	Metric	Cumulative lead-time (total average combined inside-plant planning, supplier lead time [internal or external], receiving, handling, etc. from demand
		identification at the factory untirthe products are available in the production facility) required sourcing 95% (chosen to eliminate outlying data) of the dollar value of products from internal and external suppliers.
Source Flexibility	Metric	The time required to achieve a sustained increase in volume by 20%.
Source Identification Cycle Time	Metric	Total elapsed time from the time the requirement is identified until the source(s) are identified.
Source Qualification Cycle Time	Metric	Total elapsed time from time the source is identified until it is qualified and approved.
Source Selection Cycle Time	Metric	Total elapsed time from the time the RFQ is created until the contract is awarded and accepted by the supplier.
Sourced/In-Process Product Requisition Cycle Time	Metric	The time required to provide manufacturing with a needed component, service, or additive from the time of requisition to the time of delivery.
Sourcing Costs as a % of Product Acquisitions Costs	Metric	All costs associated with the identification of potential suppliers, evaluation of RFQ's and supplier qualifications and the generation of a contract expressed as a percentage of product acquisition costs.
Staging Time	Metric	The percentage of the time that the actual stage cycle time (interval of time required for individual products to move into a temporary holding location to
Staging Time	Metric	the time of actual shipment or movement into finished goods) complies with customer requirements.
Storage Space Utilization	Metric	Volume of all materials stored divided by the total volume of the storage facility expressed as a percentage.
Supplier Cycle Time	Metric	The time required for a supplier to complete a single cycle, beginning with the receipt of an order and ending with the fulfillment of that order.
Supplier Fill Rate	Metric	The percentage of time a supplier completes a commitment to a customer to ship or deliver an order within 24 hours.
Supplier On-Time Delivery Performance	Metric	The percentage of orders that are fulfilled on or before the original customer requested date (suppliers performance measured by the customer).
Supply Chain Finance Costs	Metric	Costs associated with paying invoices, auditing physical counts, performing inventory accounting, and collecting accounts receivable. (Does not include customer invoicing/accounting costs.)
Time and Cost related to Expediting the Sourcing Processes of Procurement, Delivery, Receiving and Transfer.	Metric	Total time and/or cost variance to standard related to expediting a product through the Total Source Cycle.
^—Cline and/or Est Reduction related to Expediting the Transfer Process.	Metric	Expediting cycle time for Transfer Process compared to the Standard Cycle time for the Transfer Process. Delta is the additive cost required by the disconnect.
Time and/or Cost reduction related to Source Identification	Metric	Desired State Source Identification Cycle metric compared to the As-Is State Source Identification Cycle metric. The delta being the cost /cycle improvement.
Time Interval Between a Performance Standard Request and Availability.	Metric	The time interval from the receipt of a performance standard request and the availability of the standard.
Time to Comply with Regulatory Changes	Metric	Time interval between regulatory change issuance and implementation of the change.
Total Build Time	Metric	Total build time is the average time for build-to-stock or configure-to-order products from when production begins on the released work order until the build is completed and unit deemed shippable.
Total Deliver Costs	Metric	Costs associated with the Deliver Processes including execution, administration, and planning.
Total Internal and/or External Costs That Are The Result Of Inaccurate Production Rule Details	Metric	Direct and indirect costs that can be attributed to inaccurate production details. Includes rework, scrap, recalls, preparation, etc.
Total Source Cycle Time to Completion	Metric	Total elapsed time from time of requirement identification to time product is in the appropriate stocking location within the supply chain and the supplier payment is authorized.
Total Source Lead Time	Metric	Total source lead time is the cumulative lead time required to source 95% of the dollar value of materials from internal and external suppliers.
Total Supply Chain Costs	Metric	Costs associated with the supply chain including execution, administration, and planning.
Total MP Inventory DOS	Metric	Total WIP inventory days of supply are calculated as gross WIP inventory ÷ (value of transfers/365 days).
Training/ Education	Metric	The total number of programs aimed at new work methods for experienced workers and short courses in current practices for new employees to increase productivity.
Transfer and Product Storage Costs as a % of Product Acquisition Costs	Metric	All costs associated with the storage and/or movement of the product to the next appropriate stocking location (transfer point) in the supply chain expressed as a percentage of product acquisition costs.
Transfer Cycle Time	Metric	Total elapsed time from the time the product is presented for transfer until product is moved to the next process.
Transportation Costs	Metric	Includes all company paid freight and duties from point of manufacture to end-customer or channel.
Unit Cost	Metric	Total labor, material, and overhead cost for one unit production, e.g., one part, one gallon, one pound.
Unplanned Maintenance Downtime % of total Production Time	Metric	Percent of time facilities or equipment are unavailable when scheduled compared to the Total Build Time (Production Time).
Upside Delivery Flexibility	Metric	Number of days required to achieve an unplanned sustainable 20% increase in deliveries.
Upside Installation Flexibility	Metric	Number of days required to achieve an unplanned sustainable 20% increase in installations
Upside Order Flexibility	Metric	Number of days required to achieve an unplanned sustainable 20% increase in orders.
Upside Production Flexibility	Metric	The number of days required to achieve an unplanned sustainable 20% increase in production.
Upside Shipment Flexibility	Metric	Number of days required to achieve an unplanned sustainable 20% increase in shipments.
Validation Frequency	Metric	The amount of time between reviews of a process. For example, Production Process Validation Frequency would refer to the amount of time between the reviews of the Production Process. This generally would be performed periodically to ensure that the process is generating the desired results with the desired inputs.
Value of assets provided by service provider (cost avoidance)	Metric	Value of process and/or procedure provided by a service provider that directly results in cost savings in reviewing and selecting a source.
Value-Added Employee Productivity	Metric	Value added per employee is calculated as total product revenue less total material purchases + total employment (in full-time equivalents).
Verification Costs as a % of Product Acquisition Costs	Metric	All costs associated with verifying the product meets all quality and contract specifications expressed as a percentage of product acquisition costs.
Verification Cycle Time	Metric	Total elapsed time from time product starts the validation process until it moves to the next process
Warranty and Returns	Metric	Number of returns within the warranty period.Warranty is a commitment, either expressed or implied, that a certain fact regarding the subject matter of a contract is presently true or will be true.
Warranty Costs	Metric	Warranty costs include materials, labor and problem diagnosis for product defects.
Yield^-	Metric	The ratio of usable-output from a process to its input.
Yield Variability	Metric	The condition that occurs when the output of a process is not consistently repeatable either in quantity, quality, or combination of these.